Vibe X policies

Privacy

Who is responsible

Vibe X (The Surplus Store) decides how your details are used (the "data fiduciary" under India's Digital Personal Data Protection Act, 2023).

Vibe X (The Surplus Store)
3rd Floor, Mustafa Mini Complex, Govt. Girls Higher Secondary School, Khanyaar, Srinagar, Jammu and Kashmir 190003
Phone: +91 70066 56599
WhatsApp: +91 70066 56599
Instagram: @vibex.india

What we collect

Only what you give us when you enquire or order: your name, mobile/WhatsApp number, delivery address if you choose delivery, any note you write, and any payment details you share with us. We don't collect anything else about you.

There is no sign-up. When you place your first order, we make an account for the browser you ordered from. It keeps your bag, your wishlist, the details you gave at checkout (so you don't type them again), your orders and your coins (1 coin for every ₹100 you pay, given once we confirm the payment).

Why we use it

To answer your question, check your payment, deliver your order, handle returns and refunds, and keep the records the law requires. By sending your details you agree to this use. We don't sell your details, and we don't send marketing unless you ask.

Who else sees it

• The Vibe X team.
• Visitors to our website: when you buy, the site may show your first name and city with what you bought. You can turn this off when you order online. In the store, we only show your name if you agree.
• Our courier partner, for delivery (name, number and address only).
• WhatsApp (Meta), which carries our messages to you under its own privacy terms.
• Render, the company that hosts this website. Its servers are in the United States.

Cookies

This website uses no tracking cookies or advertising pixels. Its fonts load from Google Fonts, which receives your browser's IP address when you open a page. The home page shows the picture for our latest YouTube video, loaded from YouTube, which also receives your IP address. The YouTube player itself loads only if you press play, and YouTube's privacy policy then applies.

When you place your first order, we set one cookie that connects that browser to your account, for up to 400 days. It is needed for your account to work and holds only a random key. Clearing your browser's data removes it. Before your first order, your bag and wishlist are kept in your own browser.

If you tell the home page your first name, or place an order, your first name is kept in your own browser so we can say hello next time. It stays on your device and isn't sent to us from there. "Not you?" in the home page greeting removes it.

To see where the site works and where people get stuck, we count visits ourselves. Your browser keeps a random number that isn't connected to your name, and sends us which pages and which parts of a page you look at and for how long, how far you scroll, what you press, which products appear on your screen, where on a section you press, which boxes you use in a form and how long each takes (including how long before you start typing, how many keys you pressed and corrected, whether a box was pasted into, filled in by your device or left empty), how fast pages load for you, how you reached us, your type of device and connection, your screen size and your time zone. Using what you do during your visit, your own browser estimates how likely you are to order and may show you a helpful note, such as help with sizes or payment. It may also tell you how many other people are looking at a piece right now, as a plain count with no names. If you ask us to tell you when a sold piece comes back, we keep your number for up to 30 days and use it only for that. This never changes a price: everyone pays the same. About 1 in 7 visitors see no notes, so we can tell whether they help. We never record what you type into forms, or your IP address. This is stored by Render, which hosts the site, and shared with nobody else. Turn on Global Privacy Control in your browser and none of this is sent. If you answer one of our short questions, your answer and any note you add are kept too.

How long we keep it

Visit records are deleted after about 13 months. Enquiries are deleted within 12 months. Your account stays until you ask us to delete it; unused coins go with it. Order and payment records are kept for as long as tax law requires (usually 6 to 8 years), then deleted.

Your rights

You can ask us to show you the details we hold about you, correct them, or delete them (except records the law makes us keep), withdraw your consent, or name someone to act for you. Ask on WhatsApp, and we'll reply within 7 days.

Children

This shop is for adults. If you are under 18, please ask a parent or guardian to order for you.

Complaints

Grievance officer: Mr Umer, +91 70066 56599

We acknowledge every complaint within 48 hours and resolve it within one month of receiving it. If you are not satisfied, you can approach the National Consumer Helpline (1915, consumerhelpline.gov.in) or the consumer commission for your area.

You can also complain to the Data Protection Board of India.